Auctionpay Event Payments

Documentation and Resources to Download

Many downloads require Adobe® Reader® (install now).

Event Resources and Documentation:

General Resources

• Quick Start Guide
• Event Quick Reference Sheet
• Best Practices Guide
• Retail Mode Guide
• Power Requirements
• Shipping Instructions

Accounting Resources

• Event Payments - Donor Refund Request
• Event Payments - Donor Charge Request
• Update Your Account (financial information only)
• Auctionpay Decline Process

Event Management Software:

Syncing with Event Management Software

• Online Sync Test Guide
  (Online pre-event test to confirm the sync connectivity between event management software and the Auctionpay Event Payment terminal)
• Sync Guide for Auctionpay Event Software
• Sync Instructions for Auction! Event Management Software
• Sync Instructions for MaestroPro
• Syncing With Multiple Networks of Auctionpay Terminals

Driver for USB-to-Serial Cable

If syncing with event management software, the USB-to-serial driver can be downloaded by clicking on the following link.

• Driver for blue and silver USB-to-serial cable

This driver should also be installed when you run Windows Vista on your PC. However, it is important that your Vista installation has been updated to the most recent level. To update your Vista system, first connect the USB cable and terminal, and then run the check for updates.  After you installed the driver, plug in the USB cable into the terminal and the PC and let Vista detect the driver. This might take up to several minutes and might require that you restart your PC. If the sync cable is still not recognized at the end, you migh need to go through the check for Windows updates one more time while the cable is connected.

Auctionpay Event Software (formerly Archetype Auction) Resources

Find downloads, software manual links, online entry, support information, etc.